The Speaker Every Service Leader Will Thank You For Booking.
Helping service leaders get clear on what matters to improve outcomes for customers, employees, and investors. My keynotes and workshops inspire teams and teach how to integrate organizational purpose into daily operations.
Featured Clients
Organizational Purpose
Hudson Yards Catering
The Challenge: The operation looked polished from the outside but lacked a cohesive identity on the inside. The team didn’t understand how their roles contributed to the overall success of the business. Performance suffered.
The Process: Stepped in as Managing Director, built trust, clarified expectations, and unified the team around one mission: work together to make clients happy. Led focused workshops on hospitality, service, communication, teamwork, and financial literacy.
The Results: Within 12 months, the team became aligned, confident, and high-performing. Pride increased, the client experience improved, and overall performance skyrocketed. The company became an operational and financial powerhouse.
Employee Engagement
Buzzworks Holdings, Scotland
The Challenge: Hiring & onboarding process was disjointed and inconsistent, leading to confused new hires, overwhelmed managers, and disgruntled existing employees. Turnover increased as the company emerged from the pandemic.
The Process: Collaborated with company founders to clarify their vision, organizational purpose, and operational expectations. Used those insights to develop a “Welcome Program” that reimagins the new hire experience and serves the needs of HR, GMs and Chefs. Wrote roadmap to implement new processes, and led workshop with unit leaders after implementation.
The Results: By owning the new employee journey, managers felt empowered and accountable, engagement rose at all levels, and first-90-day turnover dropped by 15 percent within six months and 25 percent within 12 months.
Keynotes and workshops that ignite purpose in daily operations.
“Why Are You Here?” Keynote
How one question unlocks personal and business potential
This keynote challenges leaders to explore their purpose, build cohesive teams, and cultivate customers for life. By aligning daily operations around organizational purpose, employees are more engaged, customers are more loyal, and financial performance is more resilient.
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In this talk, you will learn how to:
Use a shared sense of purpose to transform organizational culture from within
Align a team around a shared purpose to attract customers, build teams, and grow the bottom line
Improve individual fulfillment and operational performance by uniting teams around goals that matter
Best-fit audiences:
Ideal for businesses seeking to level up performance, grow a tribe of passionate customers, improve employee engagement, and develop a strong sense of organizational alignment.
Get in Touch
“Complaints Are Gifts” Keynote
Turn customer feedback into loyalty
Guest complaints are more than just challenges—they’re opportunities to strengthen your business, build trust, and foster lasting loyalty. Learn how to transform critical feedback into actionable insights that drive growth and improve guest satisfaction.
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In this talk, you will learn how to:
Handle complaints with empathy and understanding
Develop proactive complaint management strategies that support both customers and employees
Build a team-based approach to cultiavting customer loyalty
Best-fit audiences:
Perfect for service-oriented businesses grappling with customer satisfaction issues, seeking to improve their complaint management processes, and aiming to build customer loyalty.
Get in Touch
Hi, I’m Mark Maynard
I help service leaders get clear on what matters to improve outcomes for customers, employees, and investors.
My keynotes and workshops inspire audiences and teach how to integrate organizational purpose into daily operations.
I’ve spent my career converting concepts into memorable experiences, and I love supporting leaders to repair broken service cultures, redesign employee experiences, and understand the power of purpose.
I believe business shapes lives. Every interaction, every shift, every moment with a customer or colleague has the power to change their world.
My work ensures that change is for the better.
Hosting an event for Service Leaders?
Hello Event Planners! After decades leading service organizations and speaking to audiences who want to build better workplaces, I’ve learned what makes a keynote resonate. I always put the audience first. If you’re planning an event and want to make sure your audience walks away with real value, reach out and share what you’re building. I’ll help you craft a session that delivers exactly what they need.
Contact me directly at mark@maynardconsulting.net or 917-710-3351.